These General Terms and Conditions (GT&C) apply to all contracts, deliveries, and other services of
Infonorm AG
Glärnischstrasse 2
8753 Mollis
Switzerland
Tel. +41 55 612 44 40
E-mail: info(at)infonorm.ch
VAT ID: CHE-102.167.396
(hereinafter “we” or “us”) vis-à-vis its customers. The purchaser’s general terms and conditions do not apply, even if the purchaser points to such.
The presentation of the products on our website infonorm.ch does not constitute a legally binding offer, but an invitation to submit an order or a price inquiry.
When an order or a price inquiry is submitted on the website, an automatic confirmation appears on the screen. The sole purpose of this message is to confirm your submission; it does not constitute your acceptance of the offer, nor does it confirm the receipt of the order on our part. A contract has not yet been concluded.
The purchase contract is only concluded when our team sends an order confirmation by e-mail.
We reserve the right to refuse orders, especially if there are doubts about the Customer’s creditworthiness or if the products ordered are unavailable.
If the Customer withdraws from the order for reasons not attributable to Infonorm AG, the Customer shall be obliged to pay any cost incurred up to that point.
The prices quoted by Infonorm are exclusive of the statutory VAT unless the VAT is explicitly indicated. Unless otherwise specified, the applicable currency is Swiss francs (CHF). Delivery costs are not included in the quoted price and will be calculated after packaging; payment of the delivery costs quoted on the invoice is mandatory. Deliveries are possible worldwide. Errors and omissions excepted, and prices subject to change.
In the absence of a prior quantity-specific price inquiry, the price indicated on the issued invoice is binding.
We mainly use DHL to ship our products within Switzerland. Smaller packages and letters are sent by Swiss Post. We use Fedex for international deliveries. We ship large order quantities by truck on pallets. These shipping methods ensure that your order arrives safely and reliably. Customs clearance costs are charged to the Customer. Infonorm endeavors to ensure fast delivery, and chooses A-Post (priority post) by default at DHL and Swiss Post.
4.2 Delivery Date
Standard products are usually produced and shipped within five working days. This figure is a guide and is not binding in any way. For special formats and customized products, delivery will be made as agreed and correspondent to the agreed production time. Infonorm deems our shipping date to be the delivery date. We assume no liability for the time it actually takes freight forwarders to deliver.
Delivery dates are for information purposes only. The delivery date will change accordingly if there are obstacles that Infonorm AG cannot prevent despite the exercise of all due care. Failure to comply with delivery times and dates does not entitle the Customer to claim damages.
4.3 Exclusion of Liability
We are not liable for any damage caused during transport, unless it is due to gross negligence or willful intent on our part. Once the goods have been handed over to the shipping contractor, the risk of loss or damage passes to the freight forwarder / purchaser. The purchaser is responsible for addressing complaints regarding visible shipping damage to the shipping contractor immediately upon receipt of the goods and for informing us of this.
The purchaser must examine the deliveries and services of Infonorm AG within five working days and inform us of any defects in writing without delay. Failure to do so means that the deliveries and services shall be deemed accepted, subject to any hidden defects.
Use and risk shall pass to the purchaser after dispatch of the delivery. Infonorm assumes no liability for the suitability of our product for the selected installation location.
Payment is generally made on account on the basis of an invoice. In individual cases, we reserve the right to demand advance payment. Details in this regard are agreed individually and communicated accordingly during the ordering process.
5.2 Terms of Payment
Payment is made on account on the basis of an invoice; alternatively, cash payment on the spot is possible. In the event of payment on account, the Customer will receive the invoice directly to the e-mail address provided by the Customer at the time of the order. The invoice amount must be paid directly to Infonorm AG. All bank fees and expenses are borne by the purchaser.
5.3 Late Payment and Reminders
Invoices must be paid within 30 days of the invoice date. In the event of late payment, we reserve the right to charge reminder fees and default interest. From the third reminder onward, we charge a reminder fee of CHF 50 as well as default interest equivalent to 5% of the invoice amount. We reserve the right to take further legal action.
The ordered goods can be returned within 30 days. The following goods are excluded from the right to return: Specially produced or customized products and consumables. The goods must be returned in perfect condition as well as in the undamaged original packaging.
Shipping and transport costs are charged to the Customer. The return shipment must be sent to the following address:
Infonorm AG
Glärnischstrasse 2
8753 Mollis
Switzerland
Once the return shipment has been received, a purchase price that has already been paid will be refunded to the Customer within 30 days. We reserve the right to make a deduction from the purchase price to be refunded or issue an invoice for any damage or wear on the goods.
Infonorm AG guarantees flawless materials and excellent workmanship. If defects occur within the supplier-specific warranty period (two years) in the case of normal use, these defects must be reported immediately after they have been identified. Infonorm AG shall decide on repair or replacement options. Further claims are excluded (e.g. in the case of improper handling of the product by the Customer, ageing, or wear and tear).
The goods shall remain the property of Infonorm AG until full payment of the purchase price. If Infonorm deems its claim to be at risk, it is entitled to have ownership registered in the relevant register at the purchaser’s expense. Upon the first request, the purchaser is obliged to provide all signatures necessary for this.
The Privacy Policy that appears on the website infonorm.ch applies.
The legal relationships are governed by Swiss law. In the event of damage or complaints, both parties undertake to seek direct contact or make use of all other options for arbitration before referral to a court. Glarus is the exclusive place of jurisdiction for all disputes.
Following a purchase or an order, the mentioned General Terms and Conditions of Infonorm AG are deemed to have been accepted.
The contractual relationship is subject to Swiss substantive law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980 and its amendments.
Should one of the provisions of these General Terms and Conditions be invalid, the rest of the contract will remain in effect. The applicable statutory provisions shall apply instead of the ineffective provision.
This is a translation. The German original is the legally valid version.
Glärnischstrasse 2
8753 Mollis
Suisse
+41 55 612 44 40
sales(at)infonorm.ch
anciennement Kubli Feinmechanik AG
Infonorm Inc.
4820 Joslyn Rd.
Lake Orion,
MI 48359-2232
